📝 How to write an effective issue description

Clear descriptions help us to give you the fastest, most accurate fixes for home tech problems — Wi-Fi, printers, scanners and Bluetooth.

Why your description matters

The more useful context you give, the more targeted the answer will be. Instead of a vague “printer problem”, tell us what the printer model is, what it displays, and exactly what happened.

Better input → faster fix
Helps the system select the right category (Wi-Fi, Printer, Scanner, Bluetooth)
Generates relevant, safe product recommendations

📘 How to Write an Effective Issue Description

Clear and detailed issue descriptions help to provide the most accurate fix for your Wi-Fi, printer, scanner, or Bluetooth problems. Follow these simple steps:

Be specific: Describe the symptom precisely. Example: “Wi-Fi drops every 10 minutes on my laptop.”
Include the device: Mention the device and model if possible. Example: “HP OfficeJet offline on Windows 10.”
Mention error messages: Share the exact error text or behaviour. Example: “Device not detected” or “Prints blank pages.”
Add helpful context: Note recent changes like OS updates, firmware installs, or replacing cartridges. Example: “Scanner stopped working after Windows 11 update.”
Keep it clear and simple: Use plain language and short sentences—avoid unnecessary technical jargon.

🌟 Examples — bad vs. better

Bad Description	Better Description
Wi-Fi bad	Wi-Fi keeps disconnecting on my phone every 5–10 minutes
Printer problem	HP OfficeJet won’t print after ink change — shows “offline” on Windows 10
Scanner not working	Scanner connected via USB but PC shows “device not found”
Bluetooth issue	Bluetooth headset pairs but no sound on calls, works for music
Unknown error	“Printer prints blank pages after cleaning print head”

🔍 Quick tips

For Wi-Fi: include words like “router”, “disconnecting”, “slow”, “drops”.
For Printers: include the brand/model and exact errors, e.g. “paper jam”, “offline”, “low ink”.
For Scanners: state USB or Wi-Fi, and describe visual issues like “blurry” or “black lines”.
For Bluetooth: name the device type — “headphones”, “mouse”, “keyboard”.

❓ Frequently Asked Questions

Why should I provide detailed information about my issue?

The more details you give, the easier it is for our tool to provide accurate solutions. Instead of saying "printer not working," try "HP printer not connecting to Wi-Fi after driver update."

What’s the difference between a vague and a specific issue description?

A vague description like "Wi-Fi problem" can mean many things. A specific description like "Wi-Fi keeps dropping when streaming video on laptop" helps generate a targeted fix.

Do I need to include my device model or brand?

Yes, if possible. Including your device model, brand, or software version improves the accuracy of troubleshooting steps.

How long should my issue description be?

One to two sentences are usually enough. Just make sure you include the key problem, device type, and context (e.g., when it happens).

Can I describe multiple issues at once?

It’s best to focus on one issue per request. If you have multiple issues (e.g., printer offline and Wi-Fi dropping), submit them separately for clearer solutions.

🤝 What we can and can’t help with

We focus on home & small-office tech: Wi-Fi, printers, scanners and Bluetooth. For unrelated issues (vehicles, medical, illegal content), we’ll politely decline and advise contacting a qualified professional.

🚀 Got an issue? Describe it now

Tip: copy-paste one of the “Better Description” examples and edit for your device.